Customer Relationship Management (CRM) solutions
Our Customer Relationship Management (CRM) solutions do much more than organize contacts and act as a digital rolodex. Our solutions offer features can also help you boost sales by keeping an eye on customers, from nurturing leads to closing the sale and maintaining customer loyalty. It can also save you tons of time and money through various process automation.
Features and capabilities you can find in our CRM suite of applications:
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Workflow automation
Our CRM software can make your life easier by automating your workflow. By using rules, you can set the CRM software to automatically perform a specific action based on triggers or events. -
Customization
There are no two businesses are the same. With this fact in mind, eBOSS will always implement and customize the CRM software that best fits your organisation's specific requirements. -
Third-party integration
Connecting your CRM software to other solutions you already use can save you tons of time and money. Our CRM systems are inherently designed to integrate with various other external systems in the organisation. For example, users may run the CRM software straight from Outlook, Gmail or other email clients so they you don’t have to keep switching between apps. -
Customer service
Our CRM software can help you acquire and retain customers by providing excellent customer service. You will be provided with a 360-degree comprehensive view of your clients. The system will show you everything there is to know about a client from the first point of contact. -
Employee tracking
Our solutions have a great way to track employee activity and performance. -
Social media
Our CRM software has built-in social media monitoring features that can save your marketing team time. -
Lead Management
The lead management feature will help you to identify your leads and the actions they’ve taken along the sales cycle. -
Reporting
Reporting in any CRM software is the feature that unifies sales, marketing, and customer support data to strengthen your customer relationships. Our reporting suite is one step ahead. The reports and dashboards provide a 360-degree view of the entire business right from sales – delivery to services teams. offer deep and actionable insights into all of these activities on a real-time basis within one CRM Screen and at your fingertips.
To find out more about our solution, just leave us a message.